604-531-8516
info@idealnutrition.ca
Privacy Policy
Effective Date: December 25, 2024
Ideal Nutrition Weight Loss Clinic (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://idealnutrition.ca/) or purchase our products and services.
1. Introduction
This Privacy Policy outlines the practices of Ideal Nutrition Weight Loss Clinic concerning information collected from users who access our website or otherwise share personal information with us (“Users”). We are committed to protecting your privacy and ensuring the security of your personal information. Any data collected through our website or services, including your contact details, health information, and preferences, is handled with strict confidentiality and used solely to provide and improve our services. We do not share your information with third parties without your explicit consent, except as required by law. By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy. We encourage Users to carefully read the Privacy Policy to make informed decisions.
2. Grounds for Data Collection
The processing of your personal information (any information that may reasonably identify you; hereinafter "Personal Information") is necessary for fulfilling our contractual obligations to you, providing you with our services, protecting our legitimate interests, and complying with legal and regulatory obligations.
3. What Information We Collect
We collect two types of data from Users:
- Non-Personal Information: This is unidentifiable information that may be collected during your use of the Site. It includes aggregated usage information, technical data transmitted by your device (such as browser type, operating system, language preference, access time), and information about your activity on the Site (e.g., pages viewed, browsing patterns, clicks, actions). Non-personal Information cannot be used to identify you.
- Personal Information: This is individually identifiable information that can identify an individual with reasonable effort. Examples include:
- Device Information: Geolocation data, IP addresses, unique identifiers (e.g., MAC address and UUID), and other data about your activity on the Site.
- Registration Information: When you register on our Site, we may collect details such as your full name, email address, physical address, and other relevant information.
- Health Information: As part of our weight loss services, you may voluntarily provide health-related information, which is treated with strict confidentiality.
4. How We Receive Information About You
We collect your Personal Information from the following sources:
- When you voluntarily provide personal details (e.g., during registration).
- When you use or access the Site in connection with our services.
- From third-party providers, services, and public registers (e.g., traffic analytics vendors).
5. How We Use Information
- We do not rent, sell, or share Users' information with third parties except as outlined in this Privacy Policy. We may use your information for the following purposes:
- Communicating with you: Sending notices about our services, technical information, and customer service responses.
- Marketing: Keeping you informed about our services and products.
- Advertisements: Serving you ads based on your interactions with the Site (see "Advertisements" section below).
- Site Improvement: Conducting statistical analysis to improve the Site's functionality.
- Legal Compliance: Complying with legal requirements and protecting our rights.
6. Sharing of Personal Information
We may share your Personal Information with trusted third-party providers located in different jurisdictions for:
- Hosting and operating the Site.
- Providing personalized services.
- Storing and processing data on our behalf.
- Serving advertisements and analyzing their effectiveness.
- Offering marketing materials and promotional offers related to the Site.
- Performing research, diagnostics, or analytics.
We may also disclose Personal Information if necessary to:
- Comply with legal requirements.
- Enforce our policies.
- Investigate potential violations or illegal activities.
- Protect our rights, property, or safety and that of others.
7. User Rights
Under Canadian privacy laws, you have the right to:
- Confirm whether your personal information is being processed and access it.
- Receive a copy of your Personal Information in a commonly used and machine-readable format.
- Request corrections to your Personal Information.
- Request the deletion or restriction of your Personal Information.
- Object to the processing of your Personal Information.
- Lodge a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada).
To exercise any of these rights or request more information, please contact us at info@idealnutrition.ca.
8. Retention of Personal Information
We will retain your Personal Information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of information collected and its purpose, with outdated information being destroyed at the earliest reasonable time. Under applicable regulations, we may be required to retain records for a set period.
9. Cookies and Tracking Technologies
We and our partners use cookies and similar technologies to enhance your experience on the Site. Cookies help with navigation, remembering your preferences, and serving relevant advertisements. The types of cookies we use include:
- Session cookies: Temporary cookies stored during a browsing session and deleted when the browser is closed.
- Persistent cookies: Cookies saved on your device for repeat visits to remember your preferences.
- Third-party cookies: Set by external services (e.g., analytics companies) to monitor web traffic.
- We also use Google Analytics to collect data on Site usage to improve our services. Google’s use of data is restricted by their terms and privacy policies. You can manage your cookie preferences through your browser settings.
10. Third-Party Collection of Information
Our policy applies to the information we collect. If you provide information to third parties or other websites, their privacy policies and practices will apply. We encourage you to read their privacy policies before sharing information.
11. Safeguarding Your Information
We use industry-standard security measures to protect the information we collect and prevent unauthorized access or misuse. However, while we take reasonable steps to safeguard your data, we cannot guarantee absolute security and are not responsible for unauthorized access beyond our control.
12. Transfer of Data Outside Canada
Some data recipients may be located outside Canada. In such cases, we will ensure that data is transferred to jurisdictions with adequate data protection laws or legal agreements providing an appropriate level of data protection.
13. Advertisements
We may use third-party advertising technologies to deliver personalized ads on the Site. This may involve third-party cookies. You can opt out of third-party ad networks via the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA) websites.
14. Marketing
We may use your Personal Information for marketing purposes. If you prefer not to receive marketing communications, you can unsubscribe at any time, and we will remove your details from our marketing lists. However, we may still send you important non-marketing emails (e.g., service announcements).
Ideal Nutrition Weight Loss Clinic may collect and use your personal information, such as your email address and phone number, for marketing purposes when you subscribe to our email and SMS marketing campaigns. This includes sending you promotional offers, product updates, and exclusive deals.
- Consent: By subscribing, you provide your express consent to receive marketing communications via email and/or SMS.
- Opt-Out: You may unsubscribe at any time:
- For Email: Click the "Unsubscribe" link included in our emails.
- For SMS: Reply "STOP" to any message you receive.
- Third-Party Services: Our email and SMS campaigns may be facilitated by trusted third-party service providers who are bound by confidentiality agreements and comply with data protection regulations.
- Message and Data Rates: Standard messaging and data rates may apply for SMS communications. Please consult your carrier for more information.
- We do not share your personal information with third parties for their marketing purposes. Your data will be handled in compliance with this Privacy Policy and applicable laws, including the Canadian Anti-Spam Legislation (CASL).
We may use your Personal Information for marketing purposes. If you prefer not to receive marketing communications, you can unsubscribe at any time, and we will remove your details from our marketing lists. However, we may still send you important non-marketing emails (e.g., service announcements).
15. Corporate Transactions
In the event of a corporate transaction (e.g., a merger or sale), your information may be transferred to the acquiring entity. The new owner will assume the rights and obligations set out in this Privacy Policy.
16. Minors
The Site is not directed at minors, and we do not knowingly collect Personal Information from children without parental consent. If you believe we have collected data from a minor, please contact us at info@idealnutrition.ca, and we will take steps to delete the information.
17. Updates or Amendments to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time. Material changes will be effective immediately upon posting on the Site. The last revision date will be reflected in the "Effective Date" section. Continued use of the Site after such amendments indicates your acceptance of the updated Privacy Policy.
18. How to Contact Us
For general inquiries or questions regarding your Personal Information, contact us:
Email: info@idealnutrition.ca
Phone: 604-308-6464
Mailing
Address: 1322 Johnston Rd, White Rock, BC V4B 3Z2, Canada
- Non-Personal Information: This is unidentifiable information that may be collected during your use of the Site. It includes aggregated usage information, technical data transmitted by your device (such as browser type, operating system, language preference, access time), and information about your activity on the Site (e.g., pages viewed, browsing patterns, clicks, actions). Non-personal Information cannot be used to identify you.
- Personal Information: This is individually identifiable information that can identify an individual with reasonable effort. Examples include:
- Device Information: Geolocation data, IP addresses, unique identifiers (e.g., MAC address and UUID), and other data about your activity on the Site.
- Registration Information: When you register on our Site, we may collect details such as your full name, email address, physical address, and other relevant information.
- Health Information: As part of our weight loss services, you may voluntarily provide health-related information, which is treated with strict confidentiality.
- When you voluntarily provide personal details (e.g., during registration).
- When you use or access the Site in connection with our services.
- From third-party providers, services, and public registers (e.g., traffic analytics vendors).
- We do not rent, sell, or share Users' information with third parties except as outlined in this Privacy Policy. We may use your information for the following purposes:
- Communicating with you: Sending notices about our services, technical information, and customer service responses.
- Marketing: Keeping you informed about our services and products.
- Advertisements: Serving you ads based on your interactions with the Site (see "Advertisements" section below).
- Site Improvement: Conducting statistical analysis to improve the Site's functionality.
- Legal Compliance: Complying with legal requirements and protecting our rights.
- Hosting and operating the Site.
- Providing personalized services.
- Storing and processing data on our behalf.
- Serving advertisements and analyzing their effectiveness.
- Offering marketing materials and promotional offers related to the Site.
- Performing research, diagnostics, or analytics.
- Comply with legal requirements.
- Enforce our policies.
- Investigate potential violations or illegal activities.
- Protect our rights, property, or safety and that of others.
- Confirm whether your personal information is being processed and access it.
- Receive a copy of your Personal Information in a commonly used and machine-readable format.
- Request corrections to your Personal Information.
- Request the deletion or restriction of your Personal Information.
- Object to the processing of your Personal Information.
- Lodge a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada).
- Session cookies: Temporary cookies stored during a browsing session and deleted when the browser is closed.
- Persistent cookies: Cookies saved on your device for repeat visits to remember your preferences.
- Third-party cookies: Set by external services (e.g., analytics companies) to monitor web traffic.
- We also use Google Analytics to collect data on Site usage to improve our services. Google’s use of data is restricted by their terms and privacy policies. You can manage your cookie preferences through your browser settings.
- Consent: By subscribing, you provide your express consent to receive marketing communications via email and/or SMS.
- Opt-Out: You may unsubscribe at any time:
- For Email: Click the "Unsubscribe" link included in our emails.
- For SMS: Reply "STOP" to any message you receive.
- Third-Party Services: Our email and SMS campaigns may be facilitated by trusted third-party service providers who are bound by confidentiality agreements and comply with data protection regulations.
- Message and Data Rates: Standard messaging and data rates may apply for SMS communications. Please consult your carrier for more information.
- We do not share your personal information with third parties for their marketing purposes. Your data will be handled in compliance with this Privacy Policy and applicable laws, including the Canadian Anti-Spam Legislation (CASL).
